Printing error Rapattoni MLS, Converter 2.50a

SuperShoe · Post by **SuperShoe** » Tue Dec 05 2006

I am having trouble with the PDF Converter Version 2.50a that is used with Rapattoni MLS. I have installed this on many peoples machines and it has worked fine, but on one machine whenever we try to print we get an error saying â€œPrinter not activated error code -20â€ I have tried to reinstall this driver multiple time but each time we get the same error.

The uninstall process I have triedâ€¦
Remove using add/remove
Delete printer from printer and faxes folder
Remove driver from server properties
Restart
Install again
Same error

The computer in question is running Windows XP Home SP2 and has all the latest updates except for IE7

I have tried to get in touch with Rapattoniâ€™s support, but havenâ€™t had any luck finding a solution so thought I would try here. I have read through many of the threads relating to errors, but havenâ€™t found a solution that works yet. Any thoughts on what might be causing this and a possible way to fix it would be greatly appreciated, thanks.

Joan · Post by **Joan** » Wed Dec 06 2006

Hello,

Error code -20 means that you are trying to print to the PDF Printer while it is not activated.

To be able to help you i would need more information on how you are printing, from which application and when precisely you are getting this error .

Regards,

Joanna

SuperShoe · Post by **SuperShoe** » Wed Dec 06 2006

The system is all web based so it is all through internet explorer. Within the MLS system you generate a report and on the report there are three buttons (Print, save as pdf, email as pdf) When we choose save as pdf it asks us where we want to save it, we choose a location and click save then it thinks for a few seconds and then the error pops up.

Here is a screenshot of the report if that helps...
http://i136.photobucket.com/albums/q166 ... nn/mls.jpg

Thanks for the help.

Joan · Post by **Joan** » Thu Dec 07 2006

Hello,

What is happening is that the time between your print request and the actual printing is more than the time allowed by the activation code.

In similar situations the file name should be specified programmatically.

I suggest that you report this issue to your application provider and they will get back to us with more in-depth information on how they are activating the PDF Converter while printing so we an help.