Software conflict?

Chrysalis · Post by **Chrysalis** » Tue May 22 2007

We are using the PDF Converter version 2.50f

Can you tell me if there are any known conflicts between this and the Adobe 4.0 writer printer. A customer is unable to preview using the converter and the Writer is the only thing that stands out as being the possible culprit.

Thanks

Joan · Post by **Joan** » Wed May 23 2007

Hello,

Please let me know what do you mean by: "the user is not able to preview using the Converter". The PDF Converter is used to convert files to PDF and not to preview them.

Please let me know what you are trying to do and if you are getting any errors when is that.

Thank you.

Chrysalis · Post by **Chrysalis** » Fri May 25 2007

We create a product that enables our customers to create their own genealogy charts. They put their information in and the PDF printer driver allows them to create a PDF image of the chart they had created.

Unfortunately, one customer is unable to make use of this. The install log shows that the the PDF converter installed fine and it is showing in her list of printers.

Instead of getting an error message it just blinks and does nothing when she tries to create a PDF.
We've tried editing the PATH environment variable to remove any blanks (there were none) and tried to Copy C:\WINDOWS\system32\wbem\framedyn.dll to C:\WINDOWS\system32 (was already there).

The only difference we see is she also had Adobe 4.0 writer printer installed and we were wondering if there are any known issues between the converter and the Adobe writer.

Thank you for your time and consideration.

Post by **Jose** » Mon May 28 2007

Hello,

The scenario you are describing is very similar to when the â€œFaxTalkâ€ driver is on a system. I have included below a link to our technical note which outline this in greater detail.

http://www.amyuni.com/forum/viewtopic.php?t=426

Hope this helps?