PDF files not displayed correctly

stefandv · Post by **stefandv** » Thu Sep 25 2003

I'm a registered user of PDFCreator. I created a small program for my customer to easily batch print PDF files. I used your product for this.
However, he is not able to printout any of them because they don't render correctly.

If I use the custom viewer, I get "This document was created with null. It might not view properly with the PDF Creator".

And, right, it does not show correctly (about 10% from the document is rendered...).

My customer has created PDF files with XSLT processing (FOP).

September 10th I send this to support, but besides a few mails saying "it's a bug" I did not receive any solution. My customer is pretty angry because I cannot deliver the promised software, so I'm a little disappointed about Amyuni at the moment...

Joan · Post by **Joan** » Fri Sep 26 2003

Hello,

I checked the e-mails we get on September 10, but I couldn't locate your message because you may be using another user name in the forum than your effective name.

Please note that we do not support LZW compressed files. This is mentioned on our site at http://www.amyuni.com/en/products/pdf_c ... index.html

It may help if you send a follow up to support@amyuni.com so we can double check if your files are LZW compressed.

Thanks.

stefandv · Post by **stefandv** » Fri Sep 26 2003

A few seconds I resend the mail with attachment (coming from stefan.devogelaere@euri.com).

Thanks for looking into it.

stefandv · Post by **stefandv** » Fri Sep 26 2003

More info on how the pdf's are build can be found on:
http://xml.apache.org/fop/index.html

This seems to be a pretty much used way of generating PDF documents from XML/XSLT.

I quick look learnt that compression is not used...

Joan · Post by **Joan** » Tue Sep 30 2003

Hello,

I checked your e-mail, it seems our developement department already received your sample files are checking them. They will try to support them in the next version of the PDF Creator.

Hope this helps !