Problem opening a pdf after emailing it

[JeePee]

Hi all,

We use the Amyuni document converter version 2.50 to email reports as an attachment (always 'report.pdf') from our application. One of our customers has the following problem.

From all the reports this customer sends by email, there are only two reports that can never be opened after emailing it. There is no problem opening the pdf of other reports. We have investigated this and found the following:

1) before sending, the sender can open the attached pdf without a problem.
2) after sending, recipients (any) cannot open the pdf
3) if the attached pdf is saved to the desktop before sending, it can be opened. If that pdf is then attached to another email and send, the recipient cannot open it.
4) if the pdf that is saved to the desktop is zipped and then attached to an email, it CAN be opened.

Now I supose this is not an Amyuni issue, since the pdf can be opened before sending. It cannot be reproduced in a test environment either. Because there is only a problem after emailing the pdf, it looks like it is a problem with the email client (Outlook, not Express) or the email server. However, if it is the email client/server, then how can it be that the issue always occurs with the 2 reports in pdf, and not with the others?

Thanks for any input
John-Pierre

[Joan]

Hello,

This is a known issue, please check our following technical newsletter:

Newsletter 4: PDF files corrupted when sent by email.
http://www.amyuni.com/forum/viewtopic.php?t=388

Hope this helps.

[JeePee]

Thank you