Adobe Reader Cannot print the PDF generated by Convertr

[dawa]

I posted this previously.

I have a full license Amyuni PDF Converter 2.50f.

My application is able to create PDF file through Converter, but my app users tell me that when they open the PDF file in Adobe Reader and try to print a hard copy, the print menu item is disabled.

How do I correct this problem?

Joan Said
Hello,

Please check if the file generated by your users is encrypted, if it is than most probably they do not have the right to print it.

Encrypting a PDF file occurs while generating it if specified by the file generator.

Hope this helps.

I asked:

Joan,

Thanks for the reply.

I'm not explicitly encrypting it in my code.

What is the file generator? How do stop it from generating encrypted files?

My clients are screaming at me. What gives guys?

[Joan]

Please send us the file to check it. I dont see any reason why the Print function is disabled.

Please let your users check the Document Properties -> Security under File menu in Acrobat Reader to be sure that the file is not encrypted and Printing is not disabled as a security setting.

Hope this helps.