PDF Converter 3.01 INSTALL.EXE crashing on Win XP

[sprezzatura]

When attempting to install PDF Converter 3.01 on one of our customers' PCs, the INSTALL.EXE programs crashes (GPF) and displays the "Send error report to Microsoft" error message. Similar to this post:

We have tried launching INSTALL.EXE from within our InstallShield script, as well as from the command line. It crashes in both cases.

The file INSTALL.LOG contains only the first three lines of a typical installation, but no error messages.

The program (and PDF Converter) install with no problem on many other PCs.

The PC is running Windows XP SP 2. The customer has administrative privileges. The PC has MacAfee Anti-virus, which we have disabled. The customer uses AOL Browser, which we shut down before installing. The PC is connected to a Canon MultiPASS printer. There are no HP or Fax devices.

The folder from which we are running INSTALL.EXE contains all the files and DLLs required by PDF Converter (note that this identical setup runs fine everywhere else).

The parameters we are passing to INSTALL.EXE are -s, -n and -c.

We are using the Developer version, which is integrated with our application. We use the PDF Converter DLL (not using ActiveX).

The customer is 2,000 miles away, and is moderately technically proficient. We have logged on to her system with Copilot, which is sluggish.

We greatly appreciate your help and suggestions.

[Joan]

Hello,

Did you try installing the PDF Printer using Add Printer and manually selecting the driver Inf file?

This solution resolved the issue in the post you mentioned.

Hope this helps.

[sprezzatura]

OK, seems to work.

Which of the following entries can I customize with my printer name?

Code: Select all

[Strings]
AmyuniTech="AMYUNI Technologies"
Product="Progeny PDF Printer"
DiskName="Amyuni Document Converter"

I tried changing 'Product', but when installing, it still defaults to "Amyuni Document Converter 300" at the "Name your printer" prompt. This could be tricky because customers might not enter the name exactly as needed.

(I hadn't thought to try this because, while perusing the Forum, all the references to the .INF file mentioned that we had to email Amyuni for a copy).

[Joan]

you can change the printer name.

You can do this either by calling PDFDriverInit and specify a given name or by changing the printer name in the ini file.

[sprezzatura]

...changing the printer name in the ini file.

Do you mean the INF file?

If so, which section? I tried:

Code: Select all

[Strings]
Product="Progeny PDF Printer"

But when I got to the "Name your printer" dialog, the default value was still "Amyuni Document Converter 300".

If not, which INI file?

We don't use the PDFDriverInit function.

Thank you for the info

S'agit-il d'un fichier INI ou INF? J'ai essayé le code ci-dessus, mais lorsqu'apparait le dialogue pour nommer l'imprimante, la valeur par défaut qui nous est proposée, est "Amyuni Document Converter 300".

Où faut-il indiquer le nom de l'imprimante?

Merci beaucoup.

[Joan]

Hello,

I meant the INI file and not the INF file.

After installing the PDF Converter for the first time you will get a file called Install.ini in the same folder where the files of the PDF Converter were deployed (this is by default under Program Files)

You will need to change this Install.ini file and save it in the same folder as Install.exe and then launch Install.exe for later installs.

If you don't have Install.ini you can contact support@amyuni.com to get it.

Hope this helps.