Printer Hanging when concatenating

The Amyuni PDF Converter is our Printer Driver that enables you to convert any documents to PDF format. If you have any questions about installing and using the Amyuni PDF Converter please post them here.
Post Reply
mrmyers
Posts: 13
Joined: Fri Jun 06 2003

Printer Hanging when concatenating

Post by mrmyers »

I just Redownloaded version 3.0 of the PDF Converter we have a Developer license and am having problems with the PDF printer hanging during concatenation. My program still says now printing In the folder that I am printing to exists the PDF file and a .cat file that contains the current page that I am printing, but it hangs there and the print never completes.

Is anyone else experiencing this issue?
The program I am printing from worked fine with version 2.10 to Update to version 3.0 I changed my dll declares to use cdintf300.dll. I need to update to 3.0 because we will have to support users buying laptops with vista
Joan
Amyuni Team
Posts: 2799
Joined: Wed Sep 11 2002
Contact:

Post by Joan »

Hello,

The concatenation will hang if the file to be concatenated is not supported by the PDF Converter. Howerver if files are supported in 2.10 it is very uncommon to be unsupported in 3.0 and even impossible. I suggest that you check that there are no old files or dlls hanged from the old version of the driver and do a clean install of 3.0, if the problem persists please tell us if you are getting this error with files that used to work in 2.10
mrmyers
Posts: 13
Joined: Fri Jun 06 2003

Post by mrmyers »

Just to Clarify this error is occuring while printing with the concatenate flag.

In further testing I have also found.
If I use filemon I can see that the .pdf.cat file gets read and then written to the .pdf It seems to Work for three forms and then when it goes to print the fourth one it prints to the .Cat file, reads the .cat file but does not write it to the .pdf

I have changed the order that I am launching My forms to print and which forms are printing and it always seems to be the same issue.
It is always the 4th Print job that hangs.

If there is anything specific that I should be looking for to debug this let me know.

Thanks, Mike Myers
Joan
Amyuni Team
Posts: 2799
Joined: Wed Sep 11 2002
Contact:

Post by Joan »

Hello,

Are you calling EnablePrinter() before each printout or only before printing the first document?
mrmyers
Posts: 13
Joined: Fri Jun 06 2003

Post by mrmyers »

Enable Printer is being called before each printout.
Is it possible that this is timing out before the concatenation occurs, but after Printing?
These Forms did all print in this manner with version 2.10
Joan
Amyuni Team
Posts: 2799
Joined: Wed Sep 11 2002
Contact:

Post by Joan »

The time out didn't change between 2.01 and 2.5 unless you have had a special activation code for 2.01.

I suggest that you contact support@amyuni.com about this issue.
mrmyers
Posts: 13
Joined: Fri Jun 06 2003

some more info

Post by mrmyers »

I am still waiting for a responce from support so I figured that I would post some more of my findings about this issue.
It seems to be related to the locking functionality if I comment out the locking functionality my print outs work fine. Unfortunatly the locking functionality is important so I need to leave it in.

Thanks again
Mike Myers
Post Reply