Hello All,
I'm not sure if this issue was brought up, if it has please direct me to it.
I'm trying to reproduce this behavior (document the exact steps to repro) but I can't. All I know is that when a 2nd last print job/document appears to be rendered sucessfully, the last print job errors out with Out of Paper message in the print queue status/details column. From the looks of it it doesn't seem like the 2nd last print job ever created the print job and somewho its in a limbo state... which then leaves the next print job with "Out of paper" and subsquent print jobs queued.
Whats confusing is that... How can Amyuni Driver be out of paper?
Can you guys somehow set up a diff flag for windows to report as something like.. Driver failed to render document...or something?
I know its sounds like a silly thing, but to users.. they get... "confused" and creates a lot of help tickets.. you know what I mean?
What I like to see, and I'm sure some of the guys here on the forum agree is something like how windows does its troubleshooting wizard. Produce a pop-up of any instance where the driver fails to render the document and simply provide a link within a pop-up to open up a little troublehsooter wizard... kinda like
Select the one that applies:
- Can not open Amyuni Print queue
- Print Job is stuck in queue
- Out of Paper
- etc...
my $0.02
thanks!
"Out-of-Paper" message in Amyuni Print Queue statu
Hello,
The PDF Converter doesn't generate an 'Out of Paper' message under any circonstances.
The PDF Converter generates an error when printing fails, the printing application catch this error and display the error message it choose.
So most probably your application catched our error and choose to display an out of paper message.
For the trouble shoot wizard, we can't really generate a troubleshooter when printing fails because the PDF Converter can be used programmatically and in this case it is prefered not to get messages or errors that reach the end user of the application.
Hope this helps and Happy New Year!
The PDF Converter doesn't generate an 'Out of Paper' message under any circonstances.
The PDF Converter generates an error when printing fails, the printing application catch this error and display the error message it choose.
So most probably your application catched our error and choose to display an out of paper message.
For the trouble shoot wizard, we can't really generate a troubleshooter when printing fails because the PDF Converter can be used programmatically and in this case it is prefered not to get messages or errors that reach the end user of the application.
Hope this helps and Happy New Year!