Installation Errors

bmarthin · Post by **bmarthin** » Wed Oct 12 2005

We are using a Document Imaging System from Metafile that allows us to e-mail documents in a PDF format. They are using the Amyuni product to convert the document to PDF.

We are having difficulties installing the printer/print drivers on several PC. The following is from the install.log file. Any help in resolving would be appreciated.

The PC O/S is XP Pro. The user is a local administrator. Plus we have attempted the install logged in as a domain administrator and receive the same errors.

All the DLL files are version 0.2.0.2105. The ACFPDF.DRV is version 2.1.0.5

Thanks
Ben Marthin

***log file entries***
Windows 2000/XP Install
------------------------------------------------------------------------------------
Metaviewer PDF
------------------------------------------------------------------------------------
Copying acfpdfu.dll file
Error Code: 5
Access is denied.
------------------------------------------------------------------------------------
Copying acfpdfui.dll file
Error Code: 5
Access is denied.
------------------------------------------------------------------------------------
Installing printer driver
Error Code: 5
Access is denied.
------------------------------------------------------------------------------------
Installing printer
Error Code: 1797
The printer driver is unknown.
------------------------------------------------------------------------------------
Printer setup failed
Error Code: 1797
The printer driver is unknown.
------------------------------------------------------------------------------------

Joan · Post by **Joan** » Thu Oct 13 2005

Hello

Error code 5: means that the file CDIntf*.dll is in your system directory but it is marked as read only. You need to delete it before installing

Error code 1797: means that you need to log in as Administrator.

Hope this helps.

bmarthin · Post by **bmarthin** » Mon Oct 17 2005

The user is a local administrator on the PC however I logged in as an administrator and received the same errors.

Youâ€™re correct that there is a CDIntf210.DLL file in the system directory but it is NOT marked as read only. I have deleted the file, but each time I run the install, the file is put back in the directory.

Any further suggestions?

Thanks

Post by **Jose** » Tue Oct 18 2005

Hello Ben,

The situation you're encountering is definitely related to a permissions issue. I suggest that you verify the follow issues while logged into the system as a user with administrator privileges.

Try to copy a file to or rename an existing file in both of the directories below:
C:\WINDOWS\system32\spool\drivers\w32x86
C:\WINDOWS\system32\spool\drivers\w32x86\2

These are the directories the PDF Converter installation process is trying to copy the acfpdfu.dll and acfpdfui.dll files to.

Also, make sure that you're installing from a local directory and none of the installation files are read only.

Hope this helps?

bmarthin · Post by **bmarthin** » Wed Oct 19 2005

Hello Amyuni Support,

Thanks for the assistance to date. Here is some additional information.

The PC in question does not have the paths:
c:\windows\system32\spool\drivers\w32x86 and
c:\windows\system32\spool\drivers\w32x86\2

but is does have:
c:\winnt\system32\spool\drivers\w32x86
c:\winnt\system32\spool\drivers\w32x86\2

The user does have full rights to these directories as I created a document, modified the document, renamed the document and deleted the document.

I did find several Amyuni files in the c:\winnt\system32\spool\drivers\w32x86 directory, they are:

acpdf157.dll
acpdfui208.dll
pdfui157.dll
acpdf208.dll
acpdfui210.dll
pdfui208.dll
acfpdf.txt
acpdf210.dll

I did not reconize any of the files in the c:\winnt\system32\spool\drivers\w32x86\2 directory as Amyuni files.

What should we try next?

Post by **Jose** » Thu Oct 20 2005

Hello,

Can you post a list of all of the installed printers on your user's system? Also, can you verify that you have a FILE: port on the system. Although the PDF Converter does not use the FILE: port, it does need to have access to it.

Thanks

bmarthin · Post by **bmarthin** » Thu Oct 20 2005

Hello,
Hopefully this is what you requested:

Printer #1 is named "customer service 4" it uses a HP Laser Jet 1200 series PCL 6 driver

Printer #2 is named "customer service 3" it uses a HP Laser 4 M plus driver

Printer #3 is named "FastFaxLAN" it uses a Black Ice TIFF Capture Driver Version 8.61 for NT/2000/XP based systems and it is Licensed to Quadrant.

Printer #4 is named "P1Kyo6330" it uses a Kyocera Mita KM-6330KX driver. This is a copier machine on the network.

Printer #5 is named "customer service" it uses a HP Laser Jet 4 driver

Printer #6 is named "FastFax File Image" it uses the same driver as printer # 3

Printer #7 is named "Microsoft Office Document Image Writer" it uses a Microsoft Office Document Image Writer driver

I went thru the process of setting up a new printer and did see a part called File

Yesterday I renamed all the Amyuni dll files in the c:\winnt\system32\spool\drivers\w32x86 directory and tried the installation process again. This time I only received these errors so it looks like some progress has been made.

**Start of log**

Windows 2000/XP Install
------------------------------------------------------------------------------------
Metaviewer PDF
------------------------------------------------------------------------------------
Installing printer driver
Error Code: 5
Access is denied.
------------------------------------------------------------------------------------
Installing printer
Error Code: 1797
The printer driver is unknown.
------------------------------------------------------------------------------------
Printer setup failed
Error Code: 1797
The printer driver is unknown.
** end of log**

What do we try next?

Post by **Jose** » Thu Oct 20 2005

Hello,

Based on the logfile you have posted, the "Error Code: 5" is being caused by permissions.

This will only occur if the logged in user has limited privileges.

bmarthin · Post by **bmarthin** » Thu Oct 20 2005

But the user is a local administrator plus I have logged in as the administrator and continue to receive the same error.

I see in other forum postings there is an .INF file available to add the printer manually using the add printer wizard. Can I try adding this printer using the .INF file? Where can I get the .INF file?

Post by **Jose** » Fri Oct 21 2005

Hello,

Can you send and email to support (support@amyuni.com) and I will forward it to you.

bmarthin · Post by **bmarthin** » Fri Oct 21 2005

Attempted to install using the INF file and still receive the error that access in denied.

I failed to mention earlier that the user is able to install a new HP printer without any errors so I do not think it is a permissions issue.

I have found some Amyuni files in the c:\winnt\system32\spool\drivers\w32x86 directory. When I attempt to delete them, windows gives an error that the files are in use and can't be deleted. Why is that?

Any other things to try?

bmarthin · Post by **bmarthin** » Fri Oct 21 2005

As a follow up, I have been able to delete all the Amyuni files in the c:\winnt\system32\spool\drivers\w32x86 directory.

bmarthin · Post by **bmarthin** » Tue Oct 25 2005

Still unable to install.

Any known conflicts with Castelle FaxPress, Quadrant Fast Fax, Trend Micro, Pro E?

As mentioned earlier, the user is able to install other printers so I'm not sure we are chasing a rights issue.

bmarthin · Post by **bmarthin** » Wed Oct 26 2005

No Amyuni response since Friday 10/21. Have you folks given up on this problem?

Joan · Post by **Joan** » Wed Oct 26 2005

Hello,

I would suggest that you try to unistall any Amyuni PDF Printer from your system, and remove all the files and dlls of the PDF Converter than do a clean install it.

To do this you can:
- Install the PDF Printer from your system running Install -u "Printer Name" from the command prompt
- delete the following files from your system
acpdf*.*
cdintf*.*
- Reboot your system
- Install the new version of the PDF Converter.

Hope this helps.