Unknown Error Dialog - Error calling PrintDlg: 4099

benhogan · Post by **benhogan** » Tue Apr 05 2005

Hi,

I am getting this dialog (intermittently) when I uninstall the printer and then I reinstall the printer directly afterwards.
I previously had version 2.10h installed but i have now upgraded to 2.50a. Have you seen this dialog before and do you know how i can prevent this from happening?

Below is the dialog which appears during the printer installation:

Joan · Post by **Joan** » Wed Apr 06 2005

Hello,

This sounds like a Windows error.

Please tell us what OS you are using also please tell us when precisely you are getting this error message.

Thanks.

benhogan · Post by **benhogan** » Wed Apr 06 2005

Hi Joan,

Operating system is Windows XP Professional.

I am told it is when I am installing the printer (install.exe with command line switches) however I cannot be certain as it hasn't happened to me.

Have you never come across this before?

Joan · Post by **Joan** » Mon Apr 11 2005

Hello,

If this error is logged in the log file generated by our installer, then please send us the log to check it.

If this is a Window error, please try to check that all applications are closed while running Install.exe, also try to run Install -p.

I see this more as a Windows error and not an error generated by our driver. I didn't get this error before.

If you are still getting this error you need to send us more information to support@amyuni.com so we can check it.

benhogan · Post by **benhogan** » Mon Apr 11 2005

Hi Joan,

Thanks for the follow up.

I now know that this is not an AMYUNI error. When this error appeared I got the support staff to check the task manager to see if Install.exe was running which is wasn't.

Thanks Again.