Partial Font Embedding prob (cannot find or create the font)

[plexus]

Upgraded to PDF Converter Pro 2.50 today, having been using 2.10 previously.

If I enable the "partial font embedding' option in the advanced tab for the printer driver preferences, and then go to print an invoice from Quickbooks with the font "GillSans Condensed" (Type1), I get the following error when opening the PDF in Acrobat 6 Pro:

Cannot find or create the font 'xxxxxx+xxxxxx+GillSans-Condensed'. Some characters may not display or print correctly.

(xxxxxx are replaced by 'temporary' strings, different each time)

The characters appear as 'bullet point' dots instead of the word "invoice".

This problem didn't occur in driver version 2.10 (can't remember if this option was there actually, I'm sure it was though).

Jason Sheldon

[Joan]

Hello,

I couldn't reproduce this issue here, maybe because i don't have you same exact font.

Please send us a pdf file generated by version 2.50 using partial font embedding and another pdf using Full Font embedding. Both pdfs should be generated from the same document.

we will check these files and get back to you.

You can send your documents to support@amyuni.com

Thanks.

[plexus]

Done. I've sent two PDF's, as requested.

Could you please keep me informed as to when this is fixed? Having to embed the full font has increased the size of my invoices and quotes from about 70k right up to 220k each...

Many thanks,

J.

[Joan]

Hello,

We received your documents and our Engineers are checking them.

We will get back to you by e-mail, as it is the case for any support request.

Have a nice day

[JasonR]

The exact same thing happens to me.. is there a fix?

[Joan]

Hello Jason,

Are you using the same font?

There shouldn't be a problem with partial font embedding but maybe there is something wrong with the specific font or pdf file you are generating.

We need to check the font you are using and the file you got.