Getting weird Error when trying to Email Custom Forms.

[itsmevic]

Hello, have a user trying to email PDF forms that have been created, we use Amyuni as our PDF converter they keep getting the follow error message when trying to generate more than 2 or 3 custom forms.

AutoWord
"Windows cannot print due to a problem with the current printer setup.
Try one or more of the following:
*Check the printer by printing a test page from Widnows.
*Make sure the printer is turned on and online.
*Reinstall the printer driver."

They are then given the option to click OK, which they do and it will process 1 or 2 custom forms into PDF format and will leave off the rest that were choosen.

Any clues as to why this is happening. She is running the Amyuni 2.07 version.

Thanks,

Itsmevic

[Joan]

I don't have enought information about your application to check what is really happening.

Maybe you can try to add some delay between printing each report.

Are you using the BatchConvert function of CDIntf or the Printout function of Word to print the documents?

Are you trying to send the files by e-mail while or after generating them?

Thanks

[itsmevic]

How would I adjust my Printer Delay in Amyuni? Thanks. itsmevic

[Joan]

Hello,

You can not adjust a delay betwen printing using the PDF Converter, you may be able to do this from the application printing to the PDF Printer.

How are you converting the document to pdf? What is the code or process used to do so?

Is this same code working on an other user's machine?

Best Regards.

[itsmevic]

So your saying it is something that may be hard coded into the software that is priting to the PDF Converter then? Is there a Registry setting or .ini file that can be manipulated somewhere for Amyuni? The software has an email function that enables users to email or save in .PDF format. Usually the just click File>Email>Email Form>Choose their form(s) click "Send" and their default email application opens whatever that maybe (Usually Outlook) Anyway, the forms that they picked are automatically attached to the email then in .PDF format, at this point all they have to do is enter in the recipiants email addy and click Send and it's gone. This particular error does not happen on every machine, just some.

If you were to go into their Printers and Faxes setting from the Start Menu, it would contain the Amyuni Document Converter and Amyuni PDF Converter. When in the properties of the Amyuni Document Converter, if you click on the Advance tab, the present driver being used is Amyuni Document Converter 2.10, the radio button Print directly to the printer is checked and the checkbox "Enable advanced printing features" is checked. The Security tab is set to "Everyone" whereas Everyone has Full control down the board.

[Joan]

Hello,

In your first post you mentioned that you are using version 2.07 of the PDF Converter.

If you are using version 2.10, than this would explain the error you are getting, please check that the printer is being enabled before each printout. I.e: please check that EnablePrinter() is being called in the application printing to the PDF Printer before each printout or in the EnablePre event.

I am assuming that you are using the Developer version of the PDF Converter and that you are not printing directly from Word, right?

Are you the developer of the application?

Thanks.

[itsmevic]

Hi, Thanks for replying, when you say "Enabled" do you mean going into the actual properties of the Amyuni printer and enabling it there? Actually I am not the developer of this application but do support it. We do not print directly to Word correct it prints directly to Amyuni which then processes the file into .PDF format which then either automatically attaches it's self to the email or a location if user prefers on their PC.

[Joan]

Before printing the Word documents to the PDF Printer you need to call a function called EnablePrinter.

You will find more information about this function in our new Developers' documentation "Common Driver Interface 210.pdf".

Hope this helps.