A customer of mine has purchased a new Dell system with XP Home installed. While attempting to install Quickbooks Pro 2004, they continuously meet with the same error. At 90% of installation, they get an error message that says "Could not set Path name/value Properly".
The only option is OK. The next message says that Installation could not be completed and will be canceled. The only option is OK.
With the assistance of myself and Intuit support, we have tried numerous installations, including in safe mode. We do have full administrator rights. The last word with Intuit was that they would have to look into this further.
I now have the system at my office to work with futher, and during an inspection of the error logs, I found in Control Panel, Administrative Tools, Component Services, System, mutilple entries of the following:
Printer Driver Amyuni PDF Converter 2.07 for Windows NT x86 Version -2 was added or updated. Files: - acpdf207.dll, acpdfui207.dll, acfpdf.txt
I then reviewed the restore log, and found in there corresponding entries for "Printer Driver Amyuni PDF Converter 2.0 Install", each of which followed the listing for the installation of Quickbooks in the restore log.
In searching for Amyuni, I found this forum, and in reviewing other posts, found mention of an error log of
Spooler error
Error code: -1
Unknown error...
This is the exact entry that is shown in the Quickbooks install log after the install process fails.
All of this is leading me to believe that the failure of the QB install is tied to the installation of this Amyuni PDF Converter.
Is this a known issue with anyone here? If so, is there a fix? If not, is there a way to install QB without this converter? The priority at this time is to get QB installed so they can move forward with their bookkeeping which is quickly falling behind!
Quickbooks installation
Hello,
The installation of our printer driver tries to stop and restart the spooler, I guess you are facing a problem stopping and restarting the spooler under Windows 2004 this is why you are getting this error.
A possible workaround is to install the PDF Printer using Install -p from the command prompt or you may try to stop the spooler manually before installing Quickbooks application.
Please note that in similar cases we prefer that you get back to Intuit and they will contact us so we can have more information on how they are installing the driver from inside their application.
Hope this helps however.
The installation of our printer driver tries to stop and restart the spooler, I guess you are facing a problem stopping and restarting the spooler under Windows 2004 this is why you are getting this error.
A possible workaround is to install the PDF Printer using Install -p from the command prompt or you may try to stop the spooler manually before installing Quickbooks application.
Please note that in similar cases we prefer that you get back to Intuit and they will contact us so we can have more information on how they are installing the driver from inside their application.
Hope this helps however.
Hmm, ok. Unfortunately, I'm not quite as savvy as most of the others that I've seen posting here. Would I be able to install the PDF printer from the Quickbooks CD? Or would I need to search the CD for those install files? Or do you know!?
As for Intuit, they said they were sending my problem on to the AEGIS and that someone would get back to me - but it might be 7 to 10 days! My customer is already two weeks behind on bookkeeping and I'm trying to do whatever I can to get them back on track as fast as possible. I will be notifying Intuit of my new information later today though, so maybe that will help them come to a faster resolution. Apparently they have only had one other report of this exact situation, and that was in October - and no resolution to date! That makes me wonder just what variables are so different, as I'm sure there are many others out there with a new Dell system and XP home running Quickbooks Pro.
As for Intuit, they said they were sending my problem on to the AEGIS and that someone would get back to me - but it might be 7 to 10 days! My customer is already two weeks behind on bookkeeping and I'm trying to do whatever I can to get them back on track as fast as possible. I will be notifying Intuit of my new information later today though, so maybe that will help them come to a faster resolution. Apparently they have only had one other report of this exact situation, and that was in October - and no resolution to date! That makes me wonder just what variables are so different, as I'm sure there are many others out there with a new Dell system and XP home running Quickbooks Pro.
Fay A Burns
The Computer Counselor
The Computer Counselor
Hello,
Maybe you already solved this issue. If not, please try to search on the Intuit CD for files called:
acfpdf.dll
acfpdf.drv
acfpdf.txt
Install.exe
If you find these files please copy them to a folder on the system, to to the Dos prompt, and run Install.exe -p, from the directory were you saved these files.
Hope this helps, if not please contact our Support Department support@amyuni.com
Thanks.
Maybe you already solved this issue. If not, please try to search on the Intuit CD for files called:
acfpdf.dll
acfpdf.drv
acfpdf.txt
Install.exe
If you find these files please copy them to a folder on the system, to to the Dos prompt, and run Install.exe -p, from the directory were you saved these files.
Hope this helps, if not please contact our Support Department support@amyuni.com
Thanks.
Hello,
Maybe you already solved this issue. If not, please try to search on the Intuit CD for files called:
acfpdf.dll
acfpdf.drv
acfpdf.txt
Install.exe
If you find these files please copy them to a folder on the system, to to the Dos prompt, and run Install.exe -p, from the directory were you saved these files.
Hope this helps, if not please contact our Support Department support@amyuni.com.
Thanks.
Maybe you already solved this issue. If not, please try to search on the Intuit CD for files called:
acfpdf.dll
acfpdf.drv
acfpdf.txt
Install.exe
If you find these files please copy them to a folder on the system, to to the Dos prompt, and run Install.exe -p, from the directory were you saved these files.
Hope this helps, if not please contact our Support Department support@amyuni.com.
Thanks.
On hold for now
Thanks for the above info. I'm currently waiting for a replacement mb and cpu, as one or both have failed. Thankfully it's a brand new Dell, so warranty will cover it. Once we get it working again, I will happily try your suggestion.
I did try to contact Quickbooks Support again, to share this information with them, but they didn't want to hear about anything! They told me that since it has been escalated to AEGIS, I'm to just wait for them to call me and not bother them in the meantime!
I did try to contact Quickbooks Support again, to share this information with them, but they didn't want to hear about anything! They told me that since it has been escalated to AEGIS, I'm to just wait for them to call me and not bother them in the meantime!
Fay A Burns
The Computer Counselor
The Computer Counselor