Installation Error Code: 193

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bytebloc
Posts: 5
Joined: Mon Jul 17 2006

Installation Error Code: 193

Post by bytebloc »

Hi all,

Using Amyuni Document Converter Suite (PDF, RTF modules) for developers, version 2.1, we have had good success with the program and no problems that we could not overcome with now a few hundred installations. But, we now have a problem with a user installation receiving an "Error Code: 193 Unknown error...Printer setup failed..." error.

We tried a manual installation using the Printer Wizard and an inf file supplied by Amyuni, but that fails with the Add Printer Wizard giving only a "Printer driver was not installed. Operation could not be completed" messagebox. Other printers have installed without problem.

The system is an updated Windows XP on a Dell Inspiron 600m laptop.

I cannot find an explanation of the "Error Code: 193" with a search of the Amyuni support site. Any suggestions at this point?

Thanks in advance,
...Mark
Jose
Amyuni Team
Posts: 553
Joined: Tue Oct 01 2002
Contact:

Post by Jose »

Hello,

Can you try installing the PDF Converter using the install.exe? This will produce an install.log file.

Post the contents of this file and we will take a closer look at this issue.

Hope this helps?
bytebloc
Posts: 5
Joined: Mon Jul 17 2006

Installation Error Code: 193

Post by bytebloc »

Hi Jose,

Here's the contents of the install.log file from the customer's attempted installation, which contains additional information to what was originally reported verbally to us:

===========================
Windows 2000/XP Install
------------------------------------------------------------------------------------
EPSKED PDF
------------------------------------------------------------------------------------
Copying and registering ActiveX file
Error Code: 32
The process cannot access the file because it is being used by another process.
------------------------------------------------------------------------------------
Installing printer driver
------------------------------------------------------------------------------------
Installing printer
Error Code: 193
Unknown Error...
------------------------------------------------------------------------------------
Printer setup failed
Error Code: 193
Unknown Error...
------------------------------------------------------------------------------------
===========================

We had not been aware of the "Error Code: 32 The process cannot access the file because it is being used by another process."

After rerunning the "install -u", we searched for these files as instructed elsewhere:

acfpdf.dll
cdintf.dll
acfpdf.drv
acfpdfu.dll (possibly not installed)
acfpdfui.dll (possibly not installed)
acfpdf.txt
pdfmon.dll (possibly not installed)
acpdfui*.dll
acpdfu*.dll(possibly not installed)
acpdf*.dll

and found residual files:

cdintf210.dll - one copy in the system32 folder
acfpdf.txt - two copies, in the system32\spool\drivers\w32x86 folder and a "2" subfolder
acpdf210.dll - two copies, in the system32\spool\drivers\w32x86 folder and a "2" subfolder

After these were removed (renamed) a reinstall of the the PDF printer using the install.exe was normal and successful.

I hope this is useful to someone else. Thanks for your help.

...Mark
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