Multi-user issues on Citrix (concatenation problems)

[michaelausa]

We have a VB6 desktop application what takes data from Word and Excel files and concatenates the output into a single PDF file. Everything has worked fine until our client installed our app in the Citrix environment. Now they are getting data merged across different users because the printer object is being shared.

We attempted to implement the .lock and .unlock statements but things are not really working for us because we are executing the .Printout statement multiple times per output file to extract data from multiple files into a single pdf output.

Example:
User 1 has files test1.doc and test1.xls that our application needs to concatenate into test1.pdf.
User 2 has files test2.doc and test2.xls that our application needs to concatenate into test2.pdf.
What we end up (in the Citrix enviroment only) getting is one file for both users containing data from all 4 Word and Excel files.

Have you ever attempted to do something like this in the Citrix environment? If so, how did you make it work?

Things to mention:
1. instantiating a specific printer object with a unique name for each user is not an option (admin rights would be required)
2. isolation software on the Citrix server has been rejected by our client due to performance concerns
3. We are using PDF Converter version 2.1 in a VB6 app

This is a critical issue and I would very much appreciate your thoughts on this.

Thank you so much,
Michaela

[Joan]

Hello,

Using the locking mechanism should work as well as using the Per User version of the PDF Converter.

For further information please contact support@amyuni.com