problems printing to konica minolta laser printer DI3010F

casolorz · Post by **casolorz** » Thu Jan 12 2006

We have a customer trying to print a PDF using your library. We call the library from our C# code like this:

ACPDFCREACTIVEX.PDFCreactiveXClass pdf = new ACPDFCREACTIVEX.PDFCreactiveXClass();

pdf.Open(fileName,null);
pdf.SetLicenseKey("xx","xx");
pdf.Print("",0);

And this works fine for any pdf we have tried on any printer we have tried other than this "konica minolta laser printer DI3010F PCL6" and a brother printer of which I don't have the full model. On the konica it never prints anything while on the brother it only prints blank pages. Both were trying to print PDFs generated by Amyuni.

Please advice us to how to solve this problem.

--Carlos

Joan · Post by **Joan** » Mon Jan 16 2006

Hello Carlos,

Did you try to print this specific file that is not printing on the Konica printer on another printer? did it work?

If it did, than most probably this is an issue related to the printer itself, i don't have this printer to try it but if you send a request to our Technical Support team they may try to check this issue for your.

Did you try to print other files generated by either our driver or other drivers to the Konica Printer?

The file you are printing is generated by the PDF Converter or the PDF Creator?

casolorz · Post by **casolorz** » Mon Jan 16 2006

Joan wrote:Hello Carlos,

Did you try to print this specific file that is not printing on the Konica printer on another printer? did it work?

We tried printing from Acrobat the same pdf and it worked. We tried printing text from notepad and it worked.

Joan wrote:
Did you try to print other files generated by either our driver or other drivers to the Konica Printer?

Other pdfs files print fine from acrobat, I did not try other pdfs with the amyuni printing code.

Joan wrote: The file you are printing is generated by the PDF Converter or the PDF Creator?

I have no idea what the name of the package we use to make the PDF or print it to the printer, it all comes from some suite I think. The code for printing the PDF to the printer I posted above and the one to create the PDF is just the windows service that receives the message to authorize a print job:

EnablePrinter(name, "xxx", "xxx" );

casolorz · Post by **casolorz** » Tue Jan 17 2006

Ignore this whole post cause reinstalling the konica drivers fixed it, strangely it only didn't print from the amyuni code, maybe they got new drivers or something.