Installation Error Code: 193

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bytebloc
Posts: 5
Joined: Mon Jul 17 2006

Installation Error Code: 193

Post by bytebloc » Wed Jul 19 2006

Hi all,

Using Amyuni Document Converter Suite (PDF, RTF modules) for developers, version 2.1, we have had good success with the program and no problems that we could not overcome with now a few hundred installations. But, we now have a problem with a user installation receiving an "Error Code: 193 Unknown error...Printer setup failed..." error.

We tried a manual installation using the Printer Wizard and an inf file supplied by Amyuni, but that fails with the Add Printer Wizard giving only a "Printer driver was not installed. Operation could not be completed" messagebox. Other printers have installed without problem.

The system is an updated Windows XP on a Dell Inspiron 600m laptop.

I cannot find an explanation of the "Error Code: 193" with a search of the Amyuni support site. Any suggestions at this point?

Thanks in advance,
...Mark

Jose
Amyuni Team
Posts: 549
Joined: Tue Oct 01 2002
Contact:

Post by Jose » Thu Jul 20 2006

Hello,

Can you try installing the PDF Converter using the install.exe? This will produce an install.log file.

Post the contents of this file and we will take a closer look at this issue.

Hope this helps?

bytebloc
Posts: 5
Joined: Mon Jul 17 2006

Installation Error Code: 193

Post by bytebloc » Mon Jul 31 2006

Hi Jose,

Here's the contents of the install.log file from the customer's attempted installation, which contains additional information to what was originally reported verbally to us:

===========================
Windows 2000/XP Install
------------------------------------------------------------------------------------
EPSKED PDF
------------------------------------------------------------------------------------
Copying and registering ActiveX file
Error Code: 32
The process cannot access the file because it is being used by another process.
------------------------------------------------------------------------------------
Installing printer driver
------------------------------------------------------------------------------------
Installing printer
Error Code: 193
Unknown Error...
------------------------------------------------------------------------------------
Printer setup failed
Error Code: 193
Unknown Error...
------------------------------------------------------------------------------------
===========================

We had not been aware of the "Error Code: 32 The process cannot access the file because it is being used by another process."

After rerunning the "install -u", we searched for these files as instructed elsewhere:

acfpdf.dll
cdintf.dll
acfpdf.drv
acfpdfu.dll (possibly not installed)
acfpdfui.dll (possibly not installed)
acfpdf.txt
pdfmon.dll (possibly not installed)
acpdfui*.dll
acpdfu*.dll(possibly not installed)
acpdf*.dll

and found residual files:

cdintf210.dll - one copy in the system32 folder
acfpdf.txt - two copies, in the system32\spool\drivers\w32x86 folder and a "2" subfolder
acpdf210.dll - two copies, in the system32\spool\drivers\w32x86 folder and a "2" subfolder

After these were removed (renamed) a reinstall of the the PDF printer using the install.exe was normal and successful.

I hope this is useful to someone else. Thanks for your help.

...Mark

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