Win 7 x64, Amyuni 3.03, Windows cannot print due to a ...

The Amyuni PDF Converter is our Printer Driver that enables you to convert any documents to PDF format. If you have any questions about installing and using the Amyuni PDF Converter please post them here.
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Olli
Posts: 1
Joined: Fri Dec 10 2010
Location: Germany

Win 7 x64, Amyuni 3.03, Windows cannot print due to a ...

Post by Olli » Tue Aug 30 2011

Hi

We have Problems with some Customers Machines.
They all use
Windows 7 Pro x64 Service Pack 1 German
Office 2007 Service Pack 2 32 Bit German
Amyuni PDF Converter 3.03

We have some similar machines here and everything works fine.

When we send Word Documents Via Wordautomation to the Amyuni Printer, we get The following Error:
Windows cannot print due to a problem with the current printer setup.

The Original Message in German
Aufgrund eines Problems mit der Druckereinrichtung kann von Windows nicht gedruckt werden.


I don't think that this ist a Word Problem.
When We Send An VFP Report to The Amyuni Printer we get the Following Error:
Error loading printer Driver.

Any Ideas?

Thank,
Olli

Devteam
Posts: 119
Joined: Fri Oct 14 2005
Location: Montreal
Contact:

Re: Win 7 x64, Amyuni 3.03, Windows cannot print due to a ...

Post by Devteam » Tue Sep 06 2011

This error messages indicate that the PDF printer was not successfully installed on the end-user's system.

Version 3.03 was released a few years before Windows 7 and is not guaranteed to install properly on that OS. We had released an update to the installer that fixed some of the installation issues encountered by customers but we cannot know from the post below whether the right installer is being used.

We also release this technical newsletter to fix another issue when upgrading a system to Windows 7:
http://www.amyuni.com/forum/viewtopic.php?f=13&t=2649

The instructions that are outlined in this post can be followed to fix issues with running PDF Converter under Windows 7.

The best option remains to update PDF Converter to version 4 or 4.5, both of which are Microsoft certified for Windows 7, 32- and 64-bit systems.
Amyuni Development Team

Efficient and accurate conversion to PDF, XPS, PDF/A and more. Free trials at - https://www.amyuni.com

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