Zero page documents created

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Jim
Posts: 11
Joined: Mon Feb 02 2009

Zero page documents created

Post by Jim » Wed Feb 04 2009

We have run across a problem while running Amyuni PDF Converter version 3.03. Our app is a service that receives RTF files, opens them using Oracles's Inside Out Viewer, and prints them to PDF format using Amyuni. Occasionally (about 1 of of every 20-30 documents), Amyuni generates a corrupt file that can't be opened using Acrobat because it has no pages. According to the event viewer, a file of zero pages is printed. This is running on Windows 2003 Server. This seems to happen randomly.

We are testing with a basic RTF document with one line of text, and no special formatting.

Any ideas?
Last edited by Jim on Mon Mar 23 2009, edited 1 time in total.

David
Amyuni Team
Posts: 89
Joined: Mon Dec 18 2006

Re: Zero page documents created

Post by David » Fri Feb 06 2009

Hello

I suspect the issue you are encountering could be caused by a collision of the documents when printing. To test this can you try putting a sleep/pause of about 5 seconds between each print?

Let me know if you still encounter the issue when you add that?

David
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Jim
Posts: 11
Joined: Mon Feb 02 2009

Re: Zero page documents created

Post by Jim » Thu Mar 19 2009

I tried putting a delay between print jobs, but the timing doesn't seem to matter. Often the zero page document will be printed several minutes after the last job completes.

Joan
Amyuni Team
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Joined: Wed Sep 11 2002
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Re: Zero page documents created

Post by Joan » Mon Mar 23 2009

Hello Jim,

Are you using the latest version 3.03e?
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Jim
Posts: 11
Joined: Mon Feb 02 2009

Re: Zero page documents created

Post by Jim » Mon Mar 23 2009

Actually, I am using version 3.03e in my development environment, but I am unable to recreate the problem there. The problem is happening sporadically in one of our customer's production environments. They are using version 3.0. We are planning to deliver 3.03e to our customers with our next software update later this year. Is there a specific fix for this issue in 3.03e?

Joan
Amyuni Team
Posts: 2799
Joined: Wed Sep 11 2002
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Re: Zero page documents created

Post by Joan » Tue Mar 24 2009

Hello,

There is no spcific fix that was applied but this issue might have been fixed by fixing something close to it.

In any case, in the forum it is difficult to know the actual cause of the problem, we can suggest solutions but it is difficult to know the real cause of the issue and therfore the exact solution for it without reproducing this issue locally on our systems and being able to debug it.

Hope this helps.
Custom Brand the Amyuni PDF Printer Driver http://www.amyuni.com/en/developer/branding/index.html

Amyuni PDF Converter tested for true PDF performance. View results - http://www.amyuni.com/benchmark

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