problem with FontEmbedding in the last fix...

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Maestro
Posts: 20
Joined: Thu Jun 30 2005

problem with FontEmbedding in the last fix...

Post by Maestro » Tue Feb 03 2009

Hi,

I use the pdf convereter (printer driver) for a while and it works fine.
I had a problem with the driver on 64 bits OS, so I installed the latest 3.03 in order to have the fix.
The fix works fine, but now I have another problem. When a document has accented characters (like 'à') with some fonts (like Tahoma or Courier New) the PDF give an error when opended with Acrobat reader telling us that it is impossible to extract the incorporated font SMZFXM+Tahoma (where SMZFXM change every time I generate the PDF)!!
Before I installed this latest release, I had no problem.
If I set FontEmbedding = false it works fine.

Any idea why?

Thanks

Benoit

Joan
Amyuni Team
Posts: 2799
Joined: Wed Sep 11 2002
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Re: problem with FontEmbedding in the last fix...

Post by Joan » Fri Feb 06 2009

Hello,

Please try the latest build 3.03f.

Also if these characters are unicode you need to enable Multilanguage option.

Hope this helps.
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Maestro
Posts: 20
Joined: Thu Jun 30 2005

Re: problem with FontEmbedding in the last fix...

Post by Maestro » Fri Feb 06 2009

Hi Joan,

thanks for your answer.

Questions:
- Where can I find this version 3.03f? I downloaded the latest relase this morning and I still have the problem. In the versions.txt file there is nothing about the 3.03f. The last update is 3.03e. So, I don't know where I can see 3.03e or 3.03f.
- Also, you talk about the multilanguage options, but before I install the lastest relase of the converter, I never had problems before. Once I have installed the fix, I had this problem!

Benoit

David
Amyuni Team
Posts: 89
Joined: Mon Dec 18 2006

Re: problem with FontEmbedding in the last fix...

Post by David » Fri Feb 06 2009

Hello

This sounds like an issue that occurred with the release of the 3.00 driver and was fixed in the 3.01, 3.02 and 3.03 drivers. Upgrading to the latest 3.03 that is available in the customer login section should have resolved the issue that you are encountering.

Can you send the sample document and the resulting pdf document to support@amyuni.com and we will debug the issue.

David
Amyuni Custom Development
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Maestro
Posts: 20
Joined: Thu Jun 30 2005

Re: problem with FontEmbedding in the last fix...

Post by Maestro » Tue Feb 24 2009

Hello,

Any news on that?

Also, I tried to remove the latest release and re install the previous release (the one who works on all other computers) and I still getting the same error. I tried to clean the registry, erase all DLL, delete the printer and it seems to have something stuck somewhere because I still have the same error! Any idea?

thanks

Benoit

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