Win2k3-Server crashes after PDF-conversion

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gutski
Posts: 1
Joined: Tue Jan 20 2009

Win2k3-Server crashes after PDF-conversion

Post by gutski »

We use the PDF-Converter Printer driver in V2.06.
Currently several installations crash when unlogging from a Terminal Server session, AFTER our application has converted a PDF-document with the AmyuniPrinterDriver.
The server NEVER crashes when unlogging without using the printer driver.
The server ALWAYS crashes when unlogging after using the printer driver.

Server is Win2k3 SP2 with current patches.
Bugcheck info is: 0x000000ba (0x00000007, 0x00000002, 0xe4f3a720, 0x0000001f

Any ideas? Any help would be greatly admired!
Joan
Amyuni Team
Posts: 2799
Joined: Wed Sep 11 2002
Contact:

Re: Win2k3-Server crashes after PDF-conversion

Post by Joan »

Hello,

Version 2.06 is very old and I suggest trying our latest version 3.03
Custom Brand the Amyuni PDF Printer Driver http://www.amyuni.com/en/developer/branding/index.html

Amyuni PDF Converter tested for true PDF performance. View results - http://www.amyuni.com/benchmark
let98007
Posts: 17
Joined: Thu Oct 04 2007
Location: WA

Re: Win2k3-Server crashes after PDF-conversion

Post by let98007 »

I would appreciate information as to why this error has suddenly surfaced on Windows 2003 servers and whether there is a solution to the problem. In our instance, the error appears to have begun on or around March 1, 2009.

Upgrading to your latest version is not a feasible solution for us at this time.
Joan
Amyuni Team
Posts: 2799
Joined: Wed Sep 11 2002
Contact:

Re: Win2k3-Server crashes after PDF-conversion

Post by Joan »

Hello,

If you haven't change the PDF Printer version you are using, and if version 2.06 was working properly before on Win2k3 SP2 than the crash you are getting is not related to the version of the PDF Converter. You mentioned March 1, 2009, did you install any new patches recently, end of April i mean?

You may try to unistall whatever patches you installed end of April.

Another suggestion would be to contact support@amyuni.com, our Technical Support Engineers will be able to help you debugging this issue. If you don't have a current maintenance plan you may acquire a per incident support ticket.

Hope this helps.
Custom Brand the Amyuni PDF Printer Driver http://www.amyuni.com/en/developer/branding/index.html

Amyuni PDF Converter tested for true PDF performance. View results - http://www.amyuni.com/benchmark
let98007
Posts: 17
Joined: Thu Oct 04 2007
Location: WA

Re: Win2k3-Server crashes after PDF-conversion

Post by let98007 »

The issues reported on this forum and elsewhere related to crashes of Amyuni 2.x products on Windows 2003 servers appear to have started early in 2009 and apply to applications that had been in use for quite a while (obviously 2.06 is not a new product.) The logical assumption by all of us is that the failure is due to an update to the server OS. The problem for us what to do about it. Neither of my clients who use 2.06 can afford to upgrade so we are searching for alternate solutions. Thank you for your response.
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