Version 2.10i producing 1 pixel pages

The Amyuni PDF Converter is our Printer Driver that enables you to convert any documents to PDF format. If you have any questions about installing and using the Amyuni PDF Converter please post them here.
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Norm Smith
Posts: 8
Joined: Wed Apr 23 2003
Location: Calgary, Canada

Version 2.10i producing 1 pixel pages

Post by Norm Smith »

Hi,

We have a customer with Windows 2000 clients. We have installed version 2.10i on their PCs.

When they print (a 3 page document for instance) your software produces a valid PDF file but the pages appear to be 1 pixel by 1 pixel.

We know this is not an AmyUni issue as we have many other successful installations. We think it's a permission issue but are not able to find it.

Have you encountered this issue and if so, what permission am I missing.

Thanks for your help,
Norm
Norm Smith
Joan
Amyuni Team
Posts: 2799
Joined: Wed Sep 11 2002
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Post by Joan »

Hello,

We had a slightly similar issue when users set a very large page size while printing.

This issue is solved in the current verison 2.50.

I suggest that you check what is the page size your customer is setting.
Norm Smith
Posts: 8
Joined: Wed Apr 23 2003
Location: Calgary, Canada

Post by Norm Smith »

Joan,

Yes, upon reflection this makes sense. The PCs in question have no other default printer, just the PDF converter. Our software takes the default paper size from the default.

In this case the papersize would be undefined.

I'll try to remedy this. Thanks for your quick response.

Norm
Norm Smith
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