Installation Error 126

[sprezzatura]

We have a customer reporting an installation error with the Amyuni PDF Converter driver (ver. 2.50f).

It would be helpful if we knew which "module could not be found".

We are using InstallShield 11. We launch the Amyuni "INSTALL.EXE" from within the InstallShield script.

This installation works fine on other machines.

Any suggestions?

The install.log file reads as follows:
Windows 2000/XP/2003 Install
------------------------------------------------------------------------------------
Progeny PDF Printer
------------------------------------------------------------------------------------
Installing printer driver
Error Code: 126
The specified module could not be found.
------------------------------------------------------------------------------------
Installing printer
Error Code: 1797
The printer driver is unknown.
------------------------------------------------------------------------------------
Installing Licensing Information
Error Code: 6
The handle is invalid.
------------------------------------------------------------------------------------
Printer setup failed
Error Code: 6
The handle is invalid.

[Joan]

Hello,

Please check the following technical newsletter: http://www.amyuni.com/forum/viewtopic.php?t=180

Hope this helps.

[sprezzatura]

Thanks for the info. I really appreciate you having an answer so quickly. We will communicate this to the customer.

[sprezzatura]

The customer confirms that she was able to get it installed OK.

She did not find a blank in the "..\WBem" path. She copied the DLL to \Windows\System32.

Thanks again.

[Joan]

Hello,

She can try to install the printer using the installation wizard, you can the corresponding inf file from support@amyuni.com

A basic think to check is that the customer is loging to the system as Administror before installing the printer.

Hope this helps.