Hi,
I wonder if someone can help ?
I'm currently using the Developer version of the Document Converter Suite version 2.10e with PDF, RTF, HTML, EXCEL and JPEG modules.
Our Application produces Reports using Word and Crystal Reports.
One of our Customers has reported that the Crystal Reports, reports run fine through the Document Converter and produce the PDF/RTF... documents correctly, but when using Word nothing is produced.
The only difference I can see with their setup and mine (which works perfectly) is that they have Adobe PDF Distiller installed on their PC.
It was being included in Word as an Add-In, but I have got them to remove that, but it still won't produce the files.
They are using Word XP on Windows 98.
Regards,
Mark Laybourne