[SOLVED] PDF converter in Vista x64

[Maestro]

Hi,
I see that PDF converter 3.0 supports Windows XP/2003 x64 and Vista. But does it support Vista x64?
It doesn't work for us with Vista x64.

Thanks

Benoit
Maestro Technologies

[Joan]

Hello,

Did you try version 3.01a?

It is supposed to Work under Vista 64bits, but you will need to do a small workaround:
Please create a new port and attach the PDF Printer to the newly created port.

This should help.

[Maestro]

Hi,

Thanks it works now with the new Port (even with the version 3.0).
Questions:
Why we have to do that and it is only for Vista x64?
Where I could see this information?
Is this workaround needed in version 3.0a? If yes, do you plan to have a fix for that?

Thanks

[Joan]

Hello,

This is needed under 64-bits. It is needed for 3.0 and 3.01a.

We are checking this issue and are going to fix it, this workaround is momentory.

Hope this helps.

[raimon]

Hello Joan,

We have experienced this issue too with Vista x64 systems.

Tried with 3.0, 3.01a and lastest unreleased patch 3.02 for W98 fixes and none works...

Is this supposed to be resolved in official 3.02 or perhaps 3.02a version?

Thanks in advance.

raimon

[Joan]

Hello Raimon,

Yes, this is supposed to be fixed, not in 3.02 because 3.02 is already in the pre-release stage, this will be fixed in the following release hopefully.

Have a nice day,

[Maestro]

Hi,

On x64 system you suggested to create a new port and attach the PDF Printer to the newly created port. It works fine for a x64 Vista workstation.
But when I try to do the same thing on a W2k3 TS server, it works only for users having administrator wright!

Any idea why?

I have created a 'local port' and there is no propertie to change (like security)

Thanks

Benoit

[bsamwel]

Hi there,

I'm seeing the same problem, our users need Power User rights to use the PDF converter printer on Windows 2003 x64 or Windows XP x64. On Windows Vista x64 it is no problem! Is there any solution to this problem yet?

[Jose]

Hello,


The PDF Converter driver functions be reading and writing printer settings to the registry. All users of the PDF Converter must have at least read/write privileges to the "HKEY_CURRENT_CONFIG\Software\<Printer Name>" and "HKEY_CURRENT_CONFIG\Software" keys in the registry. If the users do not, then an issue similar to what you are describing will occur.

Can you verify if this helps?

[bsamwel]

The PDF Converter driver functions be reading and writing printer settings to the registry. All users of the PDF Converter must have at least read/write privileges to the "HKEY_CURRENT_CONFIG\Software\<Printer Name>" and "HKEY_CURRENT_CONFIG\Software" keys in the registry. If the users do not, then an issue similar to what you are describing will occur.

Can you verify if this helps?

My restricted users already had rights to write to "HKEY_CURRENT_CONFIG\Software\<Printer Name>". I've added "HKEY_CURRENT_CONFIG\Software", logged out my user, logged in again, retried, and the result is the same: the job still hangs in the printer queue with an error status.

[Maestro]

I gave read/write access to the branch HKEY_CURRENT_CONFIG for my non adminstrative users and I still have the same problem.

[Joan]

Hello,

Are you using PDFDriverInit() to install the Printer on the system?

[bsamwel]

Hello,

Are you using PDFDriverInit() to install the Printer on the system?

No, we're using preinstalled printers.

[Maestro]

Hi,

No we have used the installation programm (install.exe) in installation mode on the TS server.

[GMCfourX4]

We are also having a problem with Server 2K3 where every job errors out if you don't have admin rights.